Bucher + Suter has evolved from a traditional contact center to a Connected CX expert. We digitize purposefully and precisely.
With Bucher + Suter you become a master of digital channels and create enthusiasm - also for your employees.
1. We create customer centricity through digitalization
2. Customer centricity results in increased contact volume
3. We automate the contact volume and deliver 24/7 availability
4. And we save time for customer care representatives to deal with more complex inquiries
Our repertoire includes collaboration, omnichannel routing, digital channels, contact centers, conversational-AI, as well as best-in-class CRM integrations built for Cisco.
Cisco's recommendation letter:
Bucher + Suter is one of Cisco’s long lasting Contact Center partners and is substantially contributing value to our customers who are going through the transition from on-premise to a cloud based Digital Customer Experience platform. Bucher + Suter is the go-to partner in Europe for Cisco Contact Center, digital channels and the integration of business applications.
Roger Verburgt, Director Contact Center and CPaaS Sales EMEA
With offices in Switzerland, Germany, and the USA, we have an international presence. More than 400 customers in over 60 countries around the world appreciate our services. Currently, around 200,000 contact center agents are working with our smart Connected Customer Experience solutions.
Our CRM and enterprise application connectors have been awarded several times by technology leaders such as Cisco and Salesforce. Discover the world of smooth CRM integrations between Cisco and Salesforce, SAP, Microsoft Dynamics, Oracle, ServiceNow and many more. Available all over the world.
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Industry
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Telecommunications
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Company size
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51-200 employees
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Headquarters
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Worblaufen, Bern
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Type
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Public Company
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Founded
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1981
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Specialties
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Cisco Contact Center, Omni-Channel, Call Center Software, Third Party CRM Integration, Contact Center Applications, Email, Cisco Finesse Add-On, Cisco Reporting, Recording, CCAI, Analytics, Conversational AI, Cognitive Services, Workforce Management, Quality Management, Cobrowse, WebRTC, Cloud Contact Center, Webex, GDPR Compliant, Virtual Assistant, Chatbot, Voicebot, Customer Experience, and Connected CX
