Analysis of the rapidly shifting enterprise chatbot/VDA market landscape: key drivers and barriers, market trends, dominant use cases, and key players. Forecasts for chatbot/VDA spend through 2026 with analysis by vertical and region.
Chatbots & Virtual Digital Assistants 2022: Market Trajectory, Forecasts
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Chatbots & Virtual Digital Assistants 2021: Market Trajectory, Forecast
Describes the market landscape for enterprise virtual digital assistants. Covers key market drivers and barriers, use cases, trends, players, and forecasts for 2019–25.
Report / 13 Jul 2021 / Mark Beccue
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Chatbots & Virtual Digital Assistants 2019: Market Trajectory, Forecast
More than 10 years ago, companies seeking efficiencies and automation for customer service began experimenting with applications that leveraged natural language processing (NLP). By early 2016, significant advances in combining NLP with other forms of artificial intelligence (AI), primarily machine learning (ML) and deep learning (DL), began to make enterprise virtual digital assistants (VDAs) more intelligent and useful. These advancements and other market factors have expanded the use cases for enterprise AI-driven VDAs beyond customer service & marketing.
Report / 19 Nov 2019 / Mark Beccue
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These are Omdia driven recommendations based on content that is both similar, and has been frequently visited by other users in combination with the content you are currently viewing.
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