Dental Billing

Dental Insurance Billing Service

Solve your insurance accounts receivable problems with the nation’s leading dental billing service.

Leave insurance headaches behind.

The nation's leading provider for outsourced dental billing

Our Dental Insurance Billing Service

Our mission? Ensuring your office collects every single penny that's rightfully yours from insurance companies. Increase your income by outsourcing your billing.

When you outsource your dental billing to eAssist, you’ll receive your own remote dental billing team. They’ll handle all aspects of insurance claim processing on the backend, so your in-office staff can focus on your patients.

Your eAssist dental billing team will gathering missing information to ensure charges and attachments are accurate. They will then submit primary and secondary claims daily and trace those claims. If the claim was underpaid or denied, our dental billers will follow-up and appeal as needed. Paid claims are posted and adjudicated daily. Finally say goodbye to insurance headaches and hello to more revenue.

All Features of eAssist's Outsourced Dental Billing Service

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Gather Missing Information

Often, patient family files are incomplete. This will cause a claim to be denied after thirty (30) days, if not caught before the claim is sent. A typical office will usually have two or three issues like this weekly. eAssist's dental insurance billing specialists will proactively contact your patients and ask for any missing information–to complete the patient file–to ensure the most prompt payment possible. We will report these errors in your daily email summary to help you better understand how we are solving your insurance collection issues.

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Verify Procedures That Are
Not Sent to Insurance

Often we find that insurance claims are not created timely. We help ensure this oversight is remedied.

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Insurance Aging Report Focus

Your eAssist team will analyze and diligently work the Insurance Aging Report each month. You will receive daily summaries that track how many overdue claims were appealed, how much money was collected, and what your current accounts receivable balances are between 30-60 days overdue, 60-90 days overdue, and past 90 days overdue. If there are any outstanding balances that you prefer not be pursued, please communicate that to your team via email to ensure that all patient communication guidelines meet your expectations.

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Submit Primary &
Secondary Claims Daily

All dental insurance billing claims for primary and secondary claims are sent electronically, daily. Preauthorizations will be sent to insurance companies when requested. We utilize your current electronic claims system. If you are currently sending paper claims, your hired dental billing specialists can assist you in setting up electronic claims at no additional cost. Every claim is reviewed before it is sent to an insurance company to ensure that the claim will not be denied over a clerical error, which typically occurs 3-4 times per week in most dental offices.

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Review All Denied Claims

Some denied claims shouldn't be closed right away. If a claim is denied, it is referred to your hired dental billing specialists to investigate the cause and appeal the claim if it is appealable. This attention to detail is how we work to collect outstanding balances that are rightfully yours as quickly as possible.

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Detailed Accounts Receivables Work Log

All overdue insurance balances that are thirty (30) days old or older are followed up every 14 days. Your daily report will include a summary of any accounts receivable followup from that day. A detailed list of who your dental billing specialists have been working with at the various insurance companies is available upon request. Every two to three weeks, detailed notes gathered by your dental insurance billing specialists are recorded in the claim status or patient guarantor notes in your dental management software.

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Technology-enabled Service

Our people-powered service is supported by a state-of-the-art, AI software. This technology is included in our service and works alongside your dental office’s practice management system to “scrub” claims for coding and billing errors prior to the claims being submitted to the insurance carriers.

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Electronic Attachments
Used When Available

Electronic attachments will be sent with all claims, when necessary and available. If an insurance company will not accept electronic attachments, your eAssist dental billing specialists will process a paper attachment through the mail. The postage for these will be added to your monthly invoice. If you are currently not submitting claims electronically, your eAssist team can assist you with setting up the electronic claim and attachment feature within your practice management software.

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Post EOBs Daily

All insurance payments and insurance contract adjustments are posted to the patient ledgers accurately and timely – within 24 business hours after the EOB is scanned by your office. We recommend depositing the checks the next day, ensuring that daily deposits balance with what is posted daily. Your eAssist team will communicate daily with you and/or your office manager via email to verify end-of-day balancing.

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Daily, Weekly, & Monthly
Accountability Reports

As part of our service, we email daily, weekly, and monthly reports to your management staff with a summary of our insurance collection efforts, and any issues we have discovered that will slow down your team's collection efficiency. Examples of these reports can be sent to you upon request.

Our Dental Insurance Billing Service Fees

The amount of work to send claims, post EOBs, appeal denied claims, and keep your over ninety days insurance accounts receivables at a minimum is variable depending on how many patients you service monthly. The fee for our services is variable depending on what is collected from insurance. The following payment schedule applies for all single-location offices. Custom pricing is given for all multi-site or dental service organizations.

Small

< $40,000

If the office’s insurance collections are under $40,000/month, the fee for this service is $1,377/month.

$1,377per location, per month

Medium

< $100,000

If the office’s insurance collections are between $40,000 and $100,000/month, the fee for this service is 3.50% of the total insurance collections.

3.50%per location, per month

Large

< $150,000

When the office’s insurance collections are between $100-150,000/month, the first $100k is invoiced at 3.50% and the amount over $100k is invoiced at 3.00%.

3.00%per location, per month

Enterprise

> $150,000

When the office’s insurance collections are over $150k/month, the first $100k is invoiced at 3.50%, the amount from $100-150k is invoiced at 3.00%, and the amount over $150k is invoiced at 2.50%.

2.50%per location, per month

Multi-location / DSO

For group dental practices with multiple locations, please call for a custom solution that meets your needs.

Contact for custom solution

What you can expect with eAssist's Dental Billing
Service

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Collect 100% of what’s rightfully owed

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Submit clean claims
for payment within
1 business day

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Post all payments to
patient ledgers within
1 business day

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Follow up at least
every 10 business
days on all claims that
hit 30+ days in aging

Zero Flag-outsourced dental billing company

Our achievable goal is
to get your over 90 day
insurance aging
near ZERO
(and keep it there)

Dr. James Anderson, CEO and Sandy Odle, CXO had the opportunity to sit down with Fox News correspondent Kathy Ireland and discuss eAssist Dental Solutions. They chatted about our dental billing service and how we are revolutionizing dental billing through our outsourcing technology.

$8,015,219,912.00

Insurance Dollars Collected Through eAssist Dental Billing

Practice Booster's® Online Code Advisor is included with all eAssist services

eAssist is proud to announce their partnership with Dr. Charles Blair. Practice Booster's® Online Code Advisor is Dr. Charles Blair’s online complement to his Coding with Confidence book.

THIS amazing online resource helps you:
  • arrow iconProperly bill for your dental procedures
  • arrow iconPrepare all required documentation
    for accurate submission of claims
  • arrow iconEliminate coding errors
  • arrow iconIncrease your production and maximize your insurance reimbursement

Any technical questions?

You might be wondering if your practice management software is compatible with our service, if any I.T. requirements are necessary, or whether or not we handle your money. These and other technical questions are answered in our FAQ.

Patient Billing

Recommended Add-on

Patient Billing

Experience total peace of mind by knowing all your accounts receivables are being taken care of. When dental billing clients add patient billing services, they experience an even bigger boost in revenue.

Learn More

Get started with eAssist today

Dental Billing