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Have more productive conversations with your customers

Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, Zalo, KakaoTalk, and Facebook Messenger messages— all through one API.

xl-bnr-102283894-flip.png

Have more productive conversations with your customers

Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, Zalo, KakaoTalk, and Facebook Messenger messages— all through one API.

xl-bnr-102283894-flip.png

Have more productive conversations with your customers

Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, Zalo, KakaoTalk, and Facebook Messenger messages— all through one API.

xl-bnr-102283894-flip.png

Have more productive conversations with your customers

Increase customer engagement and marketing impact by including images and video in WhatsApp, Viber, Zalo, KakaoTalk, and Facebook Messenger messages— all through one API.

There are so many chat apps. We streamline them all.

There are so many chat apps. We streamline them all.

There are so many chat apps. We streamline them all.

There are so many chat apps. We streamline them all.

Whether your customers prefer WhatsApp or WeChat, our API lets you manage them all from one place, so you can have better conversations with more customers.

  • Increase conversions with support of rich content such as photos, videos and files.
  • Stay updated on marketing effectiveness with constant visibility provided through detailed reports.
  • Ensure messages are delivered using orchestration rules to find a channel that works.
  • Integrate Chat Apps into support and CRM applications such as Zendesk and Salesforce.

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chat-app-in-cafe-1176017056-4x3.png

Case Study: OKO Creates Social and Environmental Impact with Chat Apps

Learn how OKO uses 8x8 Chat Apps API and WhatsApp to make crop insurance accessible to thousands of illiterate smallholder farmers in Africa.

The logo of OKO, a customer of 8x8 WhatsApp Business in Africa
The logo of OKO, a customer of 8x8 WhatsApp Business in Africa

Engage every customer with Chat Apps API

One API connects to multiple channels

Reach customers across many channels (e.g. WhatsApp, Zalo, Facebook Messenger, KakaoTalk, SMS) through just one API. The 8x8 Chat Apps API manages the complexity of all those applications for you. It even includes support for complex use cases such as chatbot integration.

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ebook-sm20-cpas-6.09-apps.svg

Enrich the conversation, increase engagement

SMS is great for delivering alerts or notifications, but a picture is worth 1,000 words. That’s much more than the 160 characters in an SMS. Using the 8x8 Chat App API, customers can interact with you in a more natural, interactive way that uses images, videos and files.

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chat_api_2.png

Achieve superior deliverability

Notifications with more impact. Read receipts let you know which notifications are getting opened and our fallback system ensures deliverability—all to help your messages achieve greater results.

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chat-apps-notifications.png

Download the 8x8 Chat Apps Datasheet

Learn more about how you can reach customers through 7 channels with just one API. Fall back to SMS backed by 160+ carriers in all countries.

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Watch how to start a two-way conversation using the 8x8 Chat Apps API

8x8’s Chat Apps API helps you reliably reach customers anywhere through 7 channels with just one API.

Want to use the 8x8 Connect Portal to initiate a Chat App conversation instead?

8x8 Connect is an intuitive, all-in-one omnichannel communications portal. It allows you to manage your campaigns across multiple channels, send millions of messages through a single platform, and get real-time reports for better analytics and optimization.

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chat-apps-d.png
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chat-apps-d.png

Simplify communications across chat app channels

Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.

Simplify communications across chat app channels

Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.

Simplify communications across chat app channels

Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.

Simplify communications across chat app channels

Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.

Single Endpoint

No matter which chatting app you use, a single API works for all of them.

Smart Retry

Reroute undelivered messages to another chatting app to ensure delivery.

SMS Fallback

Undelivered or unread messages will be re-sent via SMS to ensure deliverability.

Automated Content Adaptation

Automatically adapt rich messaging content to various chat app channels.

Single Endpoint

Smart Retry

No matter which chatting app you use, a single API works for all of them.

Reroute undelivered messages to another chatting app to ensure delivery.

SMS Fallback

Automated Content Adaptation

Undelivered or unread messages will be re-sent via SMS to ensure deliverability.

Automatically adapt rich messaging content to various chat app channels.

Single Endpoint

Smart Retry

SMS Fallback

Automated Content Adaptation

No matter which chatting app you use, a single API works for all of them.

Reroute undelivered messages to another chatting app to ensure delivery.

Undelivered or unread messages will be re-sent via SMS to ensure deliverability.

Automatically adapt rich messaging content to various chat app channels.

Single Endpoint

Smart Retry

SMS Fallback

Automated Content Adaptation

No matter which chatting app you use, a single API works for all of them.

Reroute undelivered messages to another chatting app to ensure delivery.

Undelivered or unread messages will be re-sent via SMS to ensure deliverability.

Automatically adapt rich messaging content to various chat app channels.

Read/Delivered Receipts

Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.

Preferred Channel Management

Set a priority order to determine which chat app channels send your messages.

Onboarding Support

Receive hands-on support from professionals for onboarding all chat app channels.

Template Management

Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.

Read/Delivered Receipts

Preferred Channel Management

Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.

Set a priority order to determine which chat app channels send your messages.

Onboarding Support

Template Management

Receive hands-on support from professionals for onboarding all chat app channels.

Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.

Read/Delivered Receipts

Preferred Channel Management

Onboarding Support

Template Management

Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.

Set a priority order to determine which chat app channels send your messages.

Receive hands-on support from professionals for onboarding all chat app channels.

Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.

Read/Delivered Receipts

Preferred Channel Management

Onboarding Support

Template Management

Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.

Set a priority order to determine which chat app channels send your messages.

Receive hands-on support from professionals for onboarding all chat app channels.

Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.

8x8 Chat Apps API can be integrated with your existing platforms

Zendesk Support

Already using Zendesk? Our APIs seamlessly integrate multiple chat apps into your existing Zendesk ticketing system to streamline customer communications.

Zendesk logo
Zendesk logo

Salesforce

Make your sales software more powerful by having 2-way chat app conversations with leads and customers. We make it easy to integrate chat apps into Salesforce.

Sales force logo
Sales force logo

Freshdesk

Give your customers more options to reach out by quickly and simply integrating their favorite chatting apps with your existing Freshdesk support system.

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logo-freshdesk.svg

Not using these support solutions? Need a better one?

8x8 Converse lets you simplify your customer service stream by unifying every chat app conversation into a single interface.

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wavecell-connect-1-1208x800-c-default.png

Why choose 8x8 as your dedicated Chat Apps API partner

Simplicity

Leave the work to us

We’re adaptable

Use one API to cover all messaging channels, including fallback to SMS

We manage the constant evolution of each chat app’s platform and API.

Our team is extensively trained to support complex cases like chatbot integration, different endpoints for customer replies.

Simplicity

Leave the work to us

Use one API to cover all messaging channels, including fallback to SMS

We manage the constant evolution of each chat app’s platform and API.

We’re adaptable

Our team is extensively trained to support complex cases like chatbot integration, different endpoints for customer replies.

Simplicity

Use one API to cover all messaging channels, including fallback to SMS

Leave the work to us

We manage the constant evolution of each chat app’s platform and API.

We’re adaptable

Our team is extensively trained to support complex cases like chatbot integration, different endpoints for customer replies.

Enterprise

Enjoy bulk rates and enterprise level bespoke solutions with high volume SMS for your business. Get in touch with our sales team to learn more.

8x8 API Screenshot
8x8 API Screenshot

Explore other 8x8 APIs for a complete customer engagement strategy

SMS

With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.

Voice API/SDK

Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.

Video Interaction

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

Explore other 8x8 APIs for a complete customer engagement strategy

SMS

Voice API/SDK

With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.

Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.

Video Interaction

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

Explore other 8x8 APIs for a complete customer engagement strategy

SMS

Voice API/SDK

Video Interaction

With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.

Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

Explore other 8x8 APIs for a complete customer engagement strategy

SMS

Voice API/SDK

Video Interaction

With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.

Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Request a Quote

Contact Us

Any sales or general enquiries?

Complete the form on the left or email

cpaas-sales@8x8.com


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