Warranty Replacement Procedure

Sena provides the warranty service ONLY through the sales channels where the purchase was made. The following is the RMA (Return Merchandise Authorization) procedure according to the RMA address.

  • NORTH AMERICA AND EUROPE
    • RMA from the store of purchase: Contact the store of purchase.
    • RMA from Sena directly : Contact Sena directly through the link below.
    Contact Support
  • Other Regions
    • Contact the store where you made the purchase.
    • If you have difficulty contacting the store of purchase, please contact Sena for support.
    Contact Support

Warranty

Sena Technologies, Inc. (“Sena”) guarantees product quality based on the technical specifications stated in the product manual and data regarding the product warranty. Here, the product warranty extends to the product only.

Warranty Period

Sena warrants that the product shall conform to and perform in accordance with published technical specifications and the accompanying written materials and shall be free of defects in materials and workmanship for a period set out in the chart below from the date of purchase by the first consumer purchaser of the product.

Smart Helmet
  • Basic
    24 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • Outrush Series
    • Outstar
    • OutForce
    • OutRide
  • Standard
    36 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • Savage
    • Cavalry Series
    • Momentum Series
  • Premium
    60 Months

    Helmet Integrity
    Warranty Period-Plan

    36 Months

    Electornics
    Warranty Period-Plan

    Products
    • Impulse
    • Stryker
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • 3 Series
    • 5 Series
    • 10 Series
    • 20S Series
    • 30K Series
    • 50S-01 (Model # SP75)
    • 50R-01 (Model # SP76)
    • ACS
    • SF Series
    • SMH Series
    • Spider Series
    • SRL
    • SRL2
  • Premium
    36 Months

    Warranty Period-Plan

    Products
    • 50S-10 (Model # SP113)
    • 50R-02 (Model # SP128)
    • SRL3
    • SRL-EXT
    • SRL-Mesh
Camera
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • 10C Series
    • Prism Series
  • Premium
    36 Months

    Warranty Period-Plan

    Products
    • 50C
Smart Helmet
  • Standard
    24 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • X1 Series
    • R1 Series
    • M1 Series
    • R2 Series
    • Rumba
    • C1
    • S1
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • pi
Smart Helmet
  • Standard
    24 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • Latitude Series
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • Snowtalk 2
    • Expand Series
    • SPH10
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • NAUTITALK Bosun
    • NAUTITALK N2R
All
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • Tufftalk Series
    • MeshPort Adapters
    • CAST Series

The PowerPro Mount and Powerbank devices have a Warranty Period of only one (1) year from the date of purchase by the first consumer purchaser of these products.

Termination

The product warranty becomes effective on the initial purchase date and expires at the end of the warranty period. However, in the following cases, the warranty will be terminated prematurely.

  • In the event, the product has been sold or transferred to a third party.
  • In the event, the manufacturer's name, serial number, product label, or other markings have been modified or removed.
  • In the event, an unauthorized person has tried to disassemble, repair, or modify the product.

Warranty Exclusions

Reasons for Limited Liabilities

If you do not return the product after purchasing it, you relinquish all rights to liabilities, loss, claims, and claims for reimbursement of expenses (including attorney's fees). Therefore, Sena will not be liable for physical injury, death, or any loss or damage of transportation means, possessions, or assets which belong to you or third parties that may have occurred while you use the product. Further, Sena will not be liable for any substantial damage not related to the condition, environment, or malfunction of the product. All risks related with the operation of the product depend entirely on the user regardless of its use by the initial purchaser of a third party. Use of this product may violate local or national laws. In addition, be aware once again that correct and safe use of the product is entirely your responsibility.

Limitation of Liability

TO THE FULL EXTENT ALLOWED BY LAW, SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SENA OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SENA’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. IN ANY CASE, THE TOTAL COMPENSATION LIABILITIES OF SENA OR ITS SALES AGENTS SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT BY THE PURCHASER.

Liabilities Disclaimer

Sena will not be liable for damages to the product due to the following events.

  • In the event that the product is misused or used for purposes other than its intended purposes.
  • In the event that the product is damaged due to the incompliance of the product manual.
  • In the event that the product has undergone any other accident.
  • In the event that the user has used any parts or software that the manufacturer does not provide.
  • In the event that the product has been disassembled, repaired, or modified by an unauthorized person.
  • In the event that the product is damaged by a third party.
  • In the event that the product is damaged due to Acts of God(including fire, flood, earthquake, storm, hurricane, or other natural disasters).

Warranty Service

To obtain the product warranty service, send the defective product, at your expense, to us or the seller along with proof of purchase (a receipt that shows the purchase date, a product registration certificate, page and other relevant information). When you send the product, take necessary measures to protect it and enclose the whole package as it was at purchase. We will provide free of-charge repair or replacement device for the defective product if we can find a defect and confirm such defect is under the product warranty and during the warranty period.