You can arrive in the time window on your ticket. For example, if your time window is 6:00 PM to 7:00 PM, you need to arrive
at the gate inside that time window.
Do I have to wait in line?
Yes
Yes
No - Skip the line and enter via Express Entry sign at all gates
Can I exchange my ticket
No
Yes - You to change your ticket to a future date for no additional fee, up to two times
Yes - You to make unlimited changes to your ticket for no additional fee
No
What's the latest time to change my ticket?
n/a
Ticket changes must be made by 11:59 p.m. the day before your scheduled visit
Ticket changes can be made up until the entry time of your planned visit
n/a
How many times can I change my ticket?
n/a
Twice
Unlimited
n/a
Can I change my ticket to a sold-out time slot
n/a
No - Ticket changes are subject to the availability of the date and time slot you
choose
Yes - Access is guaranteed even if your new desired day/time is sold out
n/a
Can I change my ticket to New Year's Eve?
n/a
No
No
n/a
Access to the Illuminarium SPACE: A Journey To The Moon & Beyond?
No
No
No
Yes - Now until Nov 23
Access to the Illuminarium Winter Wonderland Spectacular?
No
No
No
Yes - Nov 24 to Jan 7
* Tickets are non-refundable ** Kids 9 years old and under enter for free for GA, Flex & Express.
** Kids 2 years old and under enter for free for Combo Ticket