What is Intelligent Automation (IA)?
Intelligent Automation is the synergy of artificial intelligence (AI) and automation technologies.
Intelligent Automation, also known as intelligent process automation (IPA), is a combination of artificial intelligence (AI) and automation technologies like robotic process automation (RPA) which together empower rapid end-to-end business process automation and accelerate digital transformation.
The benefits of Intelligent Automation.
Intelligent Automation expands the possibilities of business process automation, creating unlimited opportunities to reimagine how your business operates.
Increase productivity
Automate repetitive tasks so employees can focus on high-value strategic work.
Save money
Boost efficiency across the organization, reducing costs and providing quick ROI.
Make better decisions
Connect and integrate systems to improve data capture and retrieval.
Enhance customer experience
Deliver faster response times, greater accuracy, and more consistent results.
Improve adaptability
Scale with complete adherence to security and compliance requirements.
Get your essential companion on your Intelligent Automation journey.
From understanding the current automation landscape to implementing Intelligent Automation initiatives with precision, this guide provides a roadmap to navigating the AI-powered future.
Read the leader’s guideIntelligent Automation use cases by industry.
Discover opportunities for innovation and improved efficiency across all industries.
- Financial Services
- Healthcare
- Manufacturing
- Life Sciences
Mitigate risks by strengthening security, compliance, and controls to ensure financial resilience in today's volatile markets.
Alleviate burnout among healthcare professionals, improve patient experience, and ensure security and compliance with evolving regulations.
Eliminate waste and increase agility, while reducing costs, speeding up time-to-market, and discovering new opportunities for innovation.
Fuel innovation and operational agility by streamlining workflows that accelerate pharmacovigilance (PV) and complaint handling.
The evolution of Intelligent Automation.
How automation evolved beyond RPA to empower end-to-end business transformation.
- Getting started
- Getting things done
- Getting smart
- Making change
Automation tools have come a long way in a short time. The first big development was document processing. Businesses could accelerate document creation and remove paper processes by automatically capturing, extracting, and processing data from different document types.
Robotic process automation (RPA) then added digital workers to the toolkit. RPA excelled at repetitive and manual tasks, such as billing, coding invoices, and sending reminders. It could be used to mimic human inputs in real time and perform faster and more accurately than human counterparts.
Intelligent Automation took this to the next level by incorporating cognitive technologies. With machine learning and computer vision, businesses could automate the previously impossible, such as unstructured data. “Hyperautomation” emerged too—essentially, the ability to automate the automation.
Digital transformation is, of course, a journey. So, what’s next? According to McKinsey, generative AI will be a key driver of innovation and growth. By combining automation with generative AI, businesses could do even more to increase productivity. Think complaint resolution, sentiment analysis, invoice processing, and more.
How does Intelligent Automation work?
Unleash the full potential of your workforce with the power of automation and AI. Discover how Intelligent Automation works and take the first step in streamlining operations and boosting productivity.
1 Discover
2 Automate
3 Scale
4 Engage
1 Discover
You can’t automate what you don’t understand. Quickly and securely discover the fastest path to process optimization and business ROI with Process Discovery. Get fast, accurate, and secure visibility on how your business operates and which processes can be automated to kickstart your Intelligent Automation journey.
2 Automate
With a detailed blueprint of business processes in hand and prioritization out of the way, it's time to automate. Start with small tasks, or use generative AI to create ready-to-launch, end-to-end automations in no time. Intelligent Automation will help you align business units, teams, workers, and processes to support overall goals and strategies.
3 Scale
Once the initial benefits have been realized, it’s time to scale your Intelligent Automation program. Flexible, cloud-native automation accelerates transformation, and CoE Manager helps teams govern, track, and measure automation program performance. Analytics and insights also help identify new value generators and empower citizen developers to massively expand automations for more impact.
4 Engage
Intelligent Automation helps bridge technology islands, unlock speed and agility, and connect people, processes, and data. How? By integrating disparate tools, applications, and systems. Real-time access to data and insights makes it easier for teams to collaborate, ultimately improving operational speed and agility and unlocking innovation.
The Automation Success Platform.
Select an intelligent automation solution to support the many facets of your transformation journey including your workforce, integration with existing systems, security and scale.
Explore the ultimate Intelligent Automation platform.
Product
Meet the Automation Success Platform. Create a system of work with connected Intelligent Automation apps and tools.
Explore our platformSolution
Fuel business growth. Put generative AI to work with the combined power of the Automation Success Platform and AWS.
Check out AWS automationPathfinder
Fast track your automation program. Learn how to accelerate and scale Intelligent Automation enterprise-wide.
Discover automation pathfinder programFrequently asked questions.
How does Intelligent Automation compare to RPA?
Intelligent Automation can be defined as RPA + AI technologies. Intelligent Automation incorporates the rule-based execution of RPA within a broader AI-powered automation suite.
How does Intelligent Automation work?
Intelligent Automation is powered by advanced artificial intelligence (AI) and mimics human inputs in real time by incorporating RPA, machine learning, reasoning, problem-solving, and natural language processing.
Can you use Intelligent Automation and RPA together?
Absolutely...RPA is just one component of Intelligent Automation. Think of Intelligent Automation platforms like Automation Anywhere as a one-stop-shop for digital transformation that covers every step of the automation process, from discovery to measurement. Within the suite of powerful Intelligent Automation tools, RPA is a core capability that mimics human actions to interact with digital systems, applications, and data.
What are some applications of Intelligent Automation?
Intelligent Automation allows businesses across industries to enhance efficiency, accuracy, and decision-making capabilities by streamlining almost any complex process. It could be used to handle routine customer queries, analyze financial data, improve the accuracy of forecasting, automate order processing, and manage administrative tasks.
Does Intelligent Automation require users to know how to code?
Coding expertise is not required. Automation Anywhere offers Intelligent Automation tools that are intuitive and user-friendly, so that any employee can use them. While other automation solutions may not offer simple tools for non-specialists, we believe in empowering employees without coding knowledge to drive fundamental digital change.
How does Intelligent Automation save employees time?
Intelligent Automation performs complex tasks quickly and accurately, freeing employees to do more meaningful, fulfilling, and higher-quality work. Plus, they can focus on tasks and initiatives that make a greater impact on the bottom line. It also breaks down barriers between systems, meaning employees can access the data they need faster.
What departments can benefit from Intelligent Automation?
Intelligent Automation is designed to be embraced by every department across the entire organization. From HR to finance and from front- to back-office, artificial intelligence can boost productivity and reduce costs. When every department is optimized, the business as a whole gains an unrivaled competitive advantage.