Report a scam or fraud

Before we begin...

There are a number of ongoing scams targeting our residential and small business customers. Fraudsters are contacting customers by:

• Phone
• Text messages
• Email
• Fake electricity bills
• Door-to-door

They threaten to disconnect power unless immediate payment is made. In some cases scammers demand payment by a pre-paid credit card or cryptocurrency, such as Bitcoin.

We don't accept this method of payment and never threaten to disconnect power immediately.

If you suspect fraudulent activity:

1. Immediately hang up on any suspicious phone calls.
2. Don't click on any links in emails/text messages asking you to accept electronic transfers.
3. Don't share any personal information over the phone or in-person.
4. Don't make any payments related to Smart Meter Deposits. This fee doesn't exist.

To report fraudulent activity, contact both:

• Toronto Hydro by completing this form or calling us at 416-542-8000; and
• Canadian Anti-Fraud Centre at 1-888-495-8501

After we've reviewed your report, we'll follow up with you to confirm your current account status.