Dental Patient Billing

Patient ledgers are reviewed for origin of balance and your patient billing specialists research transactions. *Extensive audits may be required for some patient balances. Your dedicated eAssist team will alert you of these instances and offer the audit for an extra fee.

Patients with current balances due who have ignored statements will receive a series of two contact attempts. Your eAssist patient billing specialists will reach out via phone call, email, or text message – according to your patients' preferences. The goal is to motivate the patient to pay what they owe. To make it even more convenient for your patients, we use your electronic payment links to send to patients for fast and easy collection of funds for your practice.

After patient ledger audits, statements will be sent to your patients at regular intervals. The statements include your dedicated billing line phone number that redirects patient calls to your eAssist patient billing team.

After regular statement and contact attempts, patients who still have an outstanding balance will receive two customized letters requesting payment. The letter, which will be mailed to the patient with your letterhead, prompts the patient to call your provided dedicated billing line for clarification on the balance or send in payment. Clients will review and approve all patient letter templates before submission.

Daily and weekly eAssist reports will be emailed to your practice. These reports will show your patient billing team’s progress. These reports include the number of statements sent, patients contacted, balances collected, and patients who left the practice without paying their co-payments. The co-payment collection alert will help train your front office staff to be proactive about collecting patient receivables at the time of service.

Your dedicated patient billing team will have a billing line phone number with the same area code and caller ID to match your office. Patients can call this number with all billing questions, they will be greeted by a customized voicemail. These questions will be answered by your eAssist team within 48 hours of receiving.

When an account is deemed uncollectible after receiving thorough patient billing cycle and communication attempts, the office will be advised. Your office can then send those patients to a collection agency of your choice or adjust off as a bad debt. Your eAssist team will keep clear communication of their efforts along the way so you will not be surprised.