The storage unit smelled moldy and I found dead baby rats in my unit. I reported it to the front office and they did absolutely nothing.
KEVIN MCLEISH | Overall ExperienceSelf Storage Units in Fayetteville, NC, 28306
U-Haul Moving & Storage of Fayetteville at Coliseum
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- 4.0 Average Customer Rating
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We just needed some extra space for a short time by I would absolutely come back here if I ever needed storage again. We have used several storage facilities before and this was absolutely the best one… we will be back! Thank you.
Barbara Gross | Overall ExperienceFirst opened by storage unit to find a U-Haul employee already inside. It was creepy but he said you guys always did inspections before handing over a new unit. I didn’t think much of the fact that he was covered in bubble wrap until he handed me a push pin and told me to get poppin’. I’m personally terrified of the sound of bubble wrap popping stemming from a childhood trauma where I broke my aunt’s Ming Vase Will trying to wrap it and pack it into a moving box (she had to move out of her lifelong house after her husband filed for divorce — it was messy; she was sleeping with the mailman, who was his brother). After I broke the vase my aunt made me consume 2 yards off bubble wrap without even a Coke to wash it down. To this day even the sight of bubble wrap (or Ming vases) sends me into a cold sweat. Not impressed, U-Haul.
Keith Little | First ImpressionsI had been a customer sinice 2018 when my mom moved in with me I had always paid my unit 2-3 months ahead. My mom passed is December 2023 so I had to clean her unit out. I rented a truck and cleaned it out February 17, 2024. I went inside to return the key and ask for money back since it was not at the end of the month and I was told we don’t retro active units and I could not get 12 days of money back. I am very upset because of the customer I had been with my rent! I guess being a good customer/tenant doesn’t account for anything!!! I guess maybe $50 back would hurt your pockets!!!!
Nicole Rafferty | Overall ExperienceIf I should need storage again I will return to this U-Haul storage again and recommend to all.
Donald Matthews | Overall ExperienceNo more customer service. Employees do not assist checking in or out the vehicles or storage units. They inform you to use your cell phone to document the condition of the rentals upon pick up and return. Technology is great however why not assist the customer in person and represent the UHaul brand in a positive light. Don’t just simply say take photos and that will be c amount of money.
DARRELL MCLAURIN | Overall ExperienceLeaky storage unit
Thomas Lucas | Overall Experiencestaff is very friendly and helpful
Cynthia Hunt | Overall ExperienceI am only rating average due to the fact that the area where my unit was located floods when it rains, I had several items at the front of my unit that ended up water logged and had to be thrown away and there was a large amount of wet sand that came in under the door. I did mention this to the staff (who has always been excellent) but, I was kind of put off by the fact that the employee responded by saying "we know, it's sediment, we need to have more hauled in and have it leveled out." So, you know that your buildings are leaking which leads to ruined items, that concerned me. But, if that problem was fixed, it is a great location, convenient to the highway and easy to access the buildings.
Shandi Shipway | Overall ExperienceStaff was very helpful and nice to work with
Michael Emmons | Online Move InThe storage unit is located on a dirt lot. Just going into and out of the storage unit tracks dirt everywhere!
Charles Erlandson | Online Move InStaff were friendly and very helpful
darrin mcneill | Overall ExperienceI am Muslim , & from staff to management became a discrimination of disloyalty..........may they get everything they deserve!
Dwayne Bragg | Overall ExperienceWe had our camper stored at this uhaul on 301 for 4 years. Our RV was stolen from this facility on January 2023. We were not contacted about this theft. We only found out it was missing when we went to load it for a mini vacation in October of this year. This Uhaul has had many thefts which makes me wonder what security you have in place. Furthermore they do not take ownership of the thefts simply stating "we are not responsible for thefts....etc. we are beginning to think these are inside jobs as I'm personally aware of 3 thefts within 8 months. And to work with their insurance company and adjusters are a real joke. We cannot even pursue other replacement options because you have incompetent people in the chain that can't get denial letters correct, wrong claim #, and even wrong dates of occurrence. Trust me.....run and run fast from this facility. The only thing they did for us was give our storage fee back for 10 months. I guess that was compensation to us for not contacting us from the beginning.
Douglas Livingston | Overall ExperienceGreat experience. Super easy & helpful
Rhonda Wigley | First Impressions