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Featured Companies are employers who have come directly to FlexJobs, been approved by our staff, and have directly posted their jobs to the FlexJobs site.
- 100% Remote Work
- Full-Time
- Employee
- Bogota, Colombia
Provide exceptional technical support via calls, chats, and emails. Resolve support inquiries of various difficulties. Gather data to ensure the required technical info is collected to resolve even more complex tickets.
- Hybrid Remote Work
- Full-Time
- Employee
- Hyderabad, India
Responsible for supporting and maintaining Oracle database systems, user access reviews, security, data encryption, and database backup and recovery. Develop automation and monitoring scripts, maintain documentation, and work with product development...
- 100% Remote Work
- Full-Time
- Employee
- US National
Lead a team of DBAs to maintain high service standards, recruit individuals, build strong customer relationships, and seek ways to enhance team performance. Requires 5 years of people management experience and technical expertise in service delivery.
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 90,300.00 - 164,700.00 USD Annually
- Radnor, PA
Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems. Assist developers with complex query tuning and schema refinement.
...- Full-Time
- Employee
- A range of 113,000.00 - 141,000.00 USD Annually
- Baltimore, MD
Manage the design and implementation of database systems, enforce data integrity and security, update and consolidate REDCap servers, provide end user support and training, develop self-service support resources, and contribute to long-term vision fo...
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 70,000.00 - 80,000.00 USD Annually
- Rocky Hill, CT
Maintain network and systems, update software and patching, provide technical support and troubleshoot for staff members. Bachelor's degree and 1+ years' hands-on IT Systems Administration experience required.
- 100% Remote Work
- Freelance
- A range of 17.00 - 19.00 USD Hourly
- Salt Lake City, UT
Provide daily technical support for systems, applications, and programs. Efficiently handle incoming calls and direct them to the appropriate departments or individuals. Collaborate with management to develop staffing plans and manage projects and ap..
- 100% Remote Work
- Full-Time
- Employee
- A range of 82,000.00 - 158,500.00 USD Annually
- Canada, or US National
Develop a deep technical understanding of Cribl Stream and other products. Provide extraordinary technical support to Enterprise customers through various channels. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- 100% Remote Work
- Full-Time
- Employee
- A range of 120,000.00 - 140,000.00 USD Annually
- ME, NH, MA, RI, CT, NY, NJ, DE, MD, VA, NC, SC, GA, FL
Manage and mentor a growing team of Support Specialists and third-party service partners. Develop and scale the Customer Support framework and strategy. Become a subject matter expert on the company's platform and provide technical training.
- 100% Remote Work
- Full-Time
- Employee
- A range of 70,000.00 - 75,000.00 USD Annually
- Miami, FL
Lead a team of Technical Support Agents, develop ongoing training/support for technical teams, organize and oversee support staff schedule, and create an environment that promotes curiosity and continuous improvement.
- 100% Remote Work
- Full-Time
- Employee
- Sao Paulo, Brazil
Provide exceptional customer support via calls, emails, and chats. Securely work with customer sensitive information and collect necessary data. Escalate tickets to the internal team in a timely manner. Collect and analyze customer feedback, handle i...
- 100% Remote Work
- Full-Time
- Employee
- Jackson, MS
Perform network/systems infrastructure duties, troubleshoot and report outages. Monitor and manage networks, resolve customer issues, and support Windows, Linux, and networking devices. Provide exceptional written and verbal communication. Remote.
...- 100% Remote Work
- Part-Time
- Freelance
- 17.40 USD Hourly
- Canada, or US National (Not hiring in CA, NY, PA, WA)
We are looking for independent contractors to help callers needing tech support for a pet safety and training product. Calls are highly technical in nature and will include troubleshooting flows for mobile app (iOS and Android) and GPS technology...
- Hybrid Remote Work
- Full-Time
- Temporary
- Amsterdam, Netherlands
Provide technical support to Dutch-speaking customers, answering calls and messages, resolving tickets, attending meetings. Ensure customer satisfaction, meet KPIs, become expert in company's product. 1-2 years customer-oriented work experience, full..
- 100% Remote Work
- Full-Time
- Employee
- A range of 60,000.00 - 65,000.00 USD Annually
- US National
Implement, activate, and service clients utilizing gateway solutions. Train clients on third-party gateways, create servicing tickets, handle escalated requests, and provide reporting to validate results and value added to clients.
...- 100% Remote Work
- Full-Time
- Employee
- WA, OR, CA, NV, ID, UT, AZ, MT, WY, CO, NM
Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation...
- 100% Remote Work
- Full-Time
- Employee
- Canada, or US National
Work cross-functionally with Engineering, Operations, Customer Success, and Professional Services to ensure customer requests are resolved within SLA and meet a high level of customer satisfaction. Analyze and break down technical designs into...
- 100% Remote Work
- Full-Time
- Employee
- A range of 19.00 - 19.00 USD Hourly
- US National
The Technical Support Representative III is responsible for providing advanced technical support to customers, identifying and troubleshooting technical problems, and communicating solutions to customers in a clear and concise manner.
- 100% Remote Work
- Full-Time
- Employee
- Ireland
Responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems...
- 100% Remote Work
- Full-Time
- Employee
- Manila, Philippines
Provides advanced technical support to customers experiencing technical issues with products or services. Identifies and troubleshoots technical problems, communicates solutions to customers, and maintains customer satisfaction.
- 100% Remote Work
- Full-Time
- Employee
- A range of 54,000.00 - 80,000.00 USD Annually
- Chicago, IL, or US National
Respond to customer questions, problems, and work requests on a daily basis. Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers.
- 100% Remote Work
- Full-Time
- Employee
- A range of 54,000.00 - 80,000.00 USD Annually
- Chicago, IL, or US National
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers. Partner with senior level team members as needed to troubleshoot and resolve customer incidents.
- Hybrid Remote Work
- Full-Time
- Employee
- Poland
Provide timely, empathetic technical support to Grammarly customers. Respond to inquiries, troubleshoot issues, prioritize and escalate problems, and improve customer service procedures. Collaborate with cross-functional teams to ensure customer sati..
- 100% Remote Work
- Full-Time
- Employee
- Chile
Provide advanced-level technical support to customers, troubleshoot and debug complex issues, contribute to the knowledge base, and facilitate technical enablement sessions. Requires 5+ years of experience in enterprise software application support, ..
- 100% Remote Work
- Full-Time
- Employee
- Chile
In this role, you will provide advanced-level technical support, helping our customers integrate with the company platform. You will be responsible for troubleshooting and debugging complex issues, as well as acting as an escalation point with...
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 170,000.00 - 225,000.00 USD Annually
- San Francisco, CA
Develop and execute customer experience strategy, define service and performance standards, manage communication channels, build and train support team, collaborate with leaders to improve support offerings.
- 100% Remote Work
- Full-Time
- Temporary
- A range of 22.00 - 24.00 USD Hourly
- Vernon Hills, IL
Responsible for supporting Canadian customers and meeting their product needs. Provides pre-sale and post-sale support to global sales channels. Assists customers in buying decisions and ensures compliance with national security requirements.
- 100% Remote Work
- Full-Time
- Employee
- San Diego, CA, Mexico
This person will be providing backend support using ServiceNow ticketing. These tickets could be a range of things including new user requests, access issues, configuration changes, chat related changes, automation set ups, updates, etc.
- Hybrid Remote Work
- Full-Time
- Employee
- Taipei, Taiwan
Support seamless experiences for partners by troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries, and advocating for partners to improve processes and product offerings.
- Hybrid Remote Work
- Full-Time
- Employee
- A range of 1,600.00 - 1,900.00 EUR Monthly
- Vilnius, Lithuania
Provide second-line technical support to NA clients, troubleshoot and resolve technical inquiries, lead clients to optimize platform usage, ensure technical health of client portfolio, meet SLAs, and provide best practices guidance.
- 100% Remote Work
- Full-Time
- Employee
- Pakistan
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to def...
- 100% Remote Work
- Full-Time
- Employee
- Pune, MH, India
Provide technical support to enterprise-level customers, troubleshoot and resolve complex technical issues, liaise between customers and other teams, contribute to the development of customer support solutions.
- Hybrid Remote Work
- Full-Time
- Employee
- Mexico City, Mexico
Technical Support Engineer responsible for providing world-class hardware and software support, troubleshooting and resolving customer issues, maintaining knowledge base articles, and collaborating with engineering and product teams to enhance...
- Employee
- San Jose, Costa Rica
Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to our customers. Teams will be comprised of members with varying levels of technical expertise and tenure.
- 100% Remote Work
- Full-Time
- Employee
- Brazil
Provide technical support for a fintech SaaS business, ensuring smooth operations and interacting with partners. Analyze incidents, troubleshoot issues, and create alerts/dashboards. Strive for zero outages.
- Hybrid Remote Work
- Part-Time
- Employee
- Budapest, Hungary
Provide bilingual technical support to Canvas LMS end-users, troubleshoot and resolve issues over phone/email/chat. Escalate complex issues to Tier 2 Support. Keep clear records of all actions taken. Must have strong communication skills and ability...
- 100% Remote Work
- Full-Time
- Employee
- A range of 70,300.00 - 101,300.00 USD Annually
- US National
Lead a team providing technical support for software solutions. Recruit, manage, and mentor team members. Improve customer service quality, execute financial plans, and collaborate with internal teams. Strong communication, organizational, and techni..
- 100% Remote Work
- Full-Time
- Employee
- A range of 54,000.00 - 66,000.00 USD Annually
- US National
Provide hardware and firmware support for ExtraHop appliances, including data feed issues. Document incidents, feature requests, and customer questions. Escalate technical cases to appropriate resources.
- Hybrid Remote Work
- Full-Time
- Employee
- London, United Kingdom
Mentor and guide facility management and engineering teams to optimize building performance, enhance occupant experience, reduce energy consumption, design network architecture, integrate third-party devices, analyze energy use, and provide energy-sav..
...- 100% Remote Work
- Full-Time
- Employee
- Sydney, New South Wales, Australia
Provide high-level technical support to customers in the Asia Pacific region, troubleshoot and resolve product issues, mentor and assist team members, manage troubleshooting efforts, and document defects and enhancement requests.
- Full-Time
- Employee
- Guadalajara, Mexico
Provide technical support to customers via phone and email, escalating issues as necessary. Contribute to the online community and knowledge database. Collaborate with engineering and product teams for customer feedback and product enhancements.
- 100% Remote Work
- Full-Time
- Employee
- United Kingdom
Manage customer communication and expectations. Provide phone, email, and chat support to assigned accounts. Troubleshoot and debug customer problems. Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
...- 100% Remote Work
- Full-Time
- Employee
- Canada
Manage customer communication and expectations. Provide phone, email and chat support to assigned accounts. Troubleshoot and debug customer problems. Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
...- 100% Remote Work
- Alternative Schedule
- Employee
- A range of 18.50 - 21.50 USD Hourly
- Laredo, TX
Respond to customer technical inquiries via phone calls, chat messages, and emails. Determine the need of each contact with the goal of achieving the highest resolution. Handle all calls in compliance with appropriate regulatory requirements.
- 100% Remote Work
- Full-Time
- Employee
- A range of 18.50 - 21.50 USD Hourly
- Atlanta, GA
Responsible for responding to and documenting customer technical inquiries via phone calls, chat messages, and emails. Determines customer needs, provides accurate information, and ensures compliance with regulatory requirements.
- 100% Remote Work
- Alternative Schedule
- Employee
- A range of 18.50 - 21.50 USD Hourly
- Birmingham, AL
Respond to and document customer technical inquiries via phone calls, chat messages, and emails. Determine customer needs and provide empathetic and accurate information. Ensure compliance with regulatory requirements and maintain thorough documentation.
- 100% Remote Work
- Full-Time
- Employee
- A range of 18.50 - 21.50 USD Hourly
- Raleigh, NC
Respond to customer inquiries via phone, chat, and email. Troubleshoot technical issues related to insulin pumps and software. Document all interactions in CRM system. Meet or exceed performance metrics.
- 100% Remote Work
- Full-Time
- Employee
- A range of 18.50 - 21.50 USD Hourly
- Santa Ana, CA
Respond to customer inquiries via phone calls, chat messages, and emails. Troubleshoot issues related to the company's insulin pump and software. Document customer interactions and propose improvements to customer processes.
- 100% Remote Work
- Full-Time
- Employee
- US, or US National
Provide technical support to customers by reproducing and resolving technical issues, creating tools and resources, and prioritizing bug reports for the Engineering team. Investigate escalated technical issues and be a technical troubleshooter.
- 100% Remote Work
- Full-Time
- Employee
- A range of 93,000.00 - 109,260.00 USD Annually
- Hartford, CT
Resolve critical business issues for customers using Apache Kafka, contribute to process development, communicate with engineering teams, improve product documentation, and work closely with the team behind Apache Kafka.
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